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Why You Need to Keep Your Customers Close

MCWest

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Implementing a subscription model offers companies the opportunity to build a lasting relationship with customers — and maintain a steady stream of revenue. But to reap the benefits of this model, executives will have to consider whether they are relying on the metrics that best predict the likelihood of customers’ renewal, and whether their organization is set up to reveal and address the issues that may be driving customers away.
strategy+business – All Updates

How to Keep Perceived Bias from Holding Back High-Potential Employees

MCWest

0

Why do some groups fail to rise in companies? Because even though individuals have high potential, there is perceived bias against them. This problem can be solved. Results in a nationwide survey suggest three powerful solutions: an inclusive team culture; placement of employees from different backgrounds in top positions; and sponsorship of diverse people by senior executives.
strategy+business – All Updates