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Shifting a Corporate Culture at Scale — and with Speed

MCWest

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When a company that has been part of a larger corporation for a long time is spun off as an independent publicly held entity, it has to move quickly on several fronts: establishing a new identity, standing up and executing a strategy, and transforming the culture. The experience of a business process services company shows how a corporate culture can be shifted at scale — and quickly.
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The New Automation Is Smart, Fast, and Small

MCWest

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The emergence of intelligent technologies is offering companies a new opportunity to use technology to improve process performance and realize significant cost savings. These technologies can be implemented in short sprints, focused on a specific problem, with manageable costs. Thus, if big automation is the creation of core enterprise systems that drive commonality, standardization, and centralized control, “small” automation is the fast implementation of flexible and adaptable technologies that fill the gaps left open by your current enterprise systems — enabling new levels of productivity improvement.
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Conversations That Kill Your Culture

MCWest

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Your company may have a big problem in the stories people tell each other. Deceptive organizational messages may be embedded in the culture and repeated throughout the company as a matter of course. Four types of deceptive messages are prevalent in business: misperceptions of risk, value, proficiency, and validity. The principle of neuroplasticity suggests you can relabel and reframe these messages, bringing them to the surface and consciously developing new narratives that more closely express your company’s purpose.
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Video Gaming Levels Up into a Sport

MCWest

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E-sports has emerged as a force on the entertainment and media landscape slowly — and all at once. Over the past decade or so, innovations, the spread of broadband Internet, and changing consumer habits have spurred gaming to morph into a vibrant, viable, and sustainable industry. As a media business, e-sports has a compelling set of attributes. In an era of distraction and short attention spans, e-sports commands the focus of young people who are otherwise shifting away from established modes of media consumption. E-sports leagues are forming around professional franchises, teams, and players, aligning with brand-name video game titles such as League of Legends (LoL), as well as the NBA and FIFA, the international soccer federation. Expanding television and Internet viewership is leading to major media-rights deals, which are convincing more advertisers and sponsors to hop on the bandwagon. The demand for live events is spurring construction of dedicated e-sports venues. And, feeling e-sports nipping at their heels — and not wanting to be left out — traditional sports leagues, teams, owners, and athletes are investing in the industry.
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Growing through M&A in Financial Services

MCWest

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In a wide-ranging interview presented as part of our “Inside the Mind of the CEO” series, Gary Norcross, chief executive officer of global payment and financial technology giant FIS, discusses the company’s strategy. FIS is preparing for growth amid disruption by investing in acquisitions, placing bets on startups, and bolstering its own technological capabilities.
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