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Why You Need to Keep Your Customers Close

MCWest

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Implementing a subscription model offers companies the opportunity to build a lasting relationship with customers — and maintain a steady stream of revenue. But to reap the benefits of this model, executives will have to consider whether they are relying on the metrics that best predict the likelihood of customers’ renewal, and whether their organization is set up to reveal and address the issues that may be driving customers away.
strategy+business – All Updates

Danny Meyer’s Recipe for Success

MCWest

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The secret ingredient to the success of restaurateur Danny Meyer is culture. As his company has evolved from a single restaurant to an empire — including multiple restaurants, the Shake Shack chain, and a venture capital fund — the focus has been as much on how people are treated as on how the food tastes. Meyer’s career provides a case study on how companies can scale slowly while maintaining the culture that has given the company an edge. And whether culture takes the form of being the first to eliminate tipping or advocating for higher wages, it has given Meyer’s company, USHG, a platform to lead. See also “Building a Culture of Hospitality: Danny Meyer’s Team Prepares for Service.”
strategy+business – All Updates